Thank you for visiting and shopping at MSHIELD ® Supplements. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 24-48 business hours. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time
2-4 business days
10-14 business days
Asia and Worldwide
Estimated delivery times will depend on the shipment area. Delivery delays can occasionally occur, especially due to Custom Clearances.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
IS SHIPPING TO MY COUNTRY AVAILABLE ?
We are always striving to accommodate all of our loyal international customers, and strive to make their purchase experience with MSHIELD ® Supplements simple, secure, educational, and professional.
To determine if we can ship to your country, please find our list of Banned Countries below:
- Macedonia, Republic of
- Tunisia; and
If your country is listed above, unfortunately, we are unable to ship to you at this time due to business-related reasons.
Please note: If you are a member of the INDIAN Military, MSHIELD ® Supplements ships to all APS (Army Postal Services), NBPO (Navel Base Postal Office), and INDIAN POST addresses.
I PLACED AN ORDER AND IT HASN’T BEEN RECEIVED
If you chose our Standard Shipping, please make sure that you have tracked your order to find out the status of your order. If tracking hasn’t updated in more than five days, please contact our Customer Support Team for assistance at firstname.lastname@example.org.
If you choose our Standard Shipping, you will not have any way to track your order, and neither does our Customer Support Team. You can calculate the date your order should arrive by starting with the date your order shipped (as given to you in your Shipping Confirmation email) and count 14 business/working days. Remember, count only weekdays (Monday-Friday), and do not count holidays when calculating your delivery date. However, as this is only an estimated delivery date, we ask that you give delivery of your order at least another week to see if your order arrives. Sometimes shipping delays occur.
MY CREDIT CARD HAS BEEN CHARGED MORE THAN ONCE FOR MY ORDER
If you tried to place an order and experienced an issue/received an error message (wrong CVV code, wrong billing address, etc.) and then attempted to place a separate order, your credit card summary may show multiple “authorizations.”
Customs, Duties and Taxes
MSHIELD ® Supplements is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.). Customs may delay the shipment.